Policies
Our Agreement
By purchasing a Field Goods Subscription, you are agreeing to pay for and receive a weekly delivery of fresh produce. We do not guarantee that you will receive a specific number or type of items. Subscribers may get more or less of a specific fruit or vegetable depending on crop conditions. One reason we offer such a diverse product line is that it reduces the impact of challenging crop conditions and increases nutritional variety. In other words, if eggplants grow better in drought than peppers, you might be bringing home more eggplants than peppers. This is the fundamental nature of buying real, fresh, local food...nature is in charge. If you want guarantees, you'll need to buy food that comes out of a manufacturing plant.
We will try to let you know a few days ahead of time what is in your upcoming delivery. If there is anything that you cannot eat (allergies), please let us know and we will do our best to replace it with something else.
100% Human Guarantee™
If you receive an item that you are not happy with let us know. We will credit your account. No problem. We are delivering real food, from real farmers, packed and delivered by real people -- stuff happens.
Cancellation/Payment Policy
Your subscriptions can be cancelled. You can do this by choosing the cancel subscription option in the subscription section. You must give us your cancellation notice by the deadline for your delivery day, ususally 48 hours in advance of the day of delivery. Cancellations made after the deadlines are subject to a $7.50 cancellation fee.
For subscriptions, we require that you set up automatic payments on a credit card, debit card or ACH (electronic withdrawals from your checking account). You are authorized at the order deadline and charged the day of your delivery.
You are responsible for knowing if your delivery location is closed or closing early for any reason. If we deliver your bag and your site is closed or will not accept the delivery, we can not refund you. If you pick up at an open to the public location, familiarize yourself with the schedule of your delivery location. We can not refund you. Make sure you are on hold the days your location is closed. You can go to ACCOUNT to check your order status the week of your delivery.
Hold Policy
You can go to ACCOUNT and place your delivery on hold for as long and as often as you wish. You must do this by the order deadline before your next delivery.
Subscription Changes/Additions
You can go to ACCOUNT and to change or add a subscription. You must do this by the order deadline before your next delivery.
Missed Delivery Policy
If you do not pick up your delivery, we cannot refund you. You can designate an Additional Contact when you sign-up—we can give this person your delivery in case you can not pick it up. Your pick-up site is not responsible for holding on to your bag if you fail to pick it up on the designated day.
Failed Payment
Failed payments most often happen when your credit card expires, is cancelled for fraud, or your bank refuses payment due to insufficient funds. Because we know mistakes happen, Field Goods will deliver the first time your payment fails. We just ask that you go into your account and udate/change your payment information as soon as possible. We will then charge you for your delivery. If your payment fails again your deliveries will be suspended until the payment method is updated. We will attempt weekly to bill your payment method, and you will receive email communication each time we attempt to bill you.
Refunds
You will be refunded the remaining balance on your account or you may choose to apply this balance to a later delivery, if you cancel.
Privacy Policy
We are the sole owners of the information collected on this site. We only collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. delivery your order.
We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted, transmitted to and secured by Authorize.net. Authorize.Net is committed to safeguarding customer information and combating fraud. Authorize.Net dedicates significant resources toward a strong infrastructure, and adheres to both strict internal security policies and industry security initiatives.
They utilize industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and are compliant with a number of government and industry security initiatives. Each year Authorize.net renews their Payment Card Industry Data Security Standard (PCI DSS) is a set of comprehensive requirements developed by the major card brands to facilitate the adoption of consistent data security measures.
Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Our Privacy Policy may change from time to time and all updates will be posted on this page.
